REFUND POLICY

Policy for items labelled "Fast delivery"

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Items marked on their detail page with a label "Fast delivery" are assured to arrive by the estimated delivery date. Please note that this timeline may change based on logistics conditions, and we'll update this page with the latest information as needed. Always check here for the most up-to-date information. If you experience any issues, you can apply for one of the following compensation offers.

In the event of customs clearance delays, inspections, strikes, as well as other governmental acts, the latest estimated delivery date and the committed refund date will be adjusted accordingly. The extension period will depend on the actual circumstances of the disruptions for the relevant order.

 

Refund for packages lost in transit
 

Apply for a refund if your package is indicated as "lost in transit" on its tracking details. If it eventually arrives later, you can keep it with no need to return it.

 

Refund if not delivered after 30 days
 

If your package isn't delivered within 30 days after shipment, you can apply for a refund. If it eventually arrives later, you can keep it with no need to return it.

 

Policy for items not labelled "Fast delivery"

For items without the "Fast delivery" label, if your order hasn't been delivered within 60, 75, 90, or 120 days of shipment (the number of days being dependent on the indicated delivery conditions), you can apply for a refund and keep the item free of charge without returning it. Please note that this timeline may change based on delivery conditions, and we'll update this page with the latest information as needed. Always check here for the most up-to-date information.